Refund Policy

Last updated: 19 October 2026

In short

• Order not started, or we can’t deliver it: full refund.
• Only part delivered: refund for the part we didn’t deliver.
• Delivered, then dropped within 30 days: free refill rather than a refund.
• Delivered and you’ve changed your mind: no refund.

Full refunds

You get your money back in full if you ask us to cancel before delivery has started, or if we can’t deliver the order for any reason on our side.

Partial refunds

If we deliver part of an order but can’t finish it, we refund the undelivered part. For example, if you bought 1,000 followers and we could deliver only 700, you get back the cost of the other 300. The same applies if you ask us to stop an order that’s still running.

Drops after delivery

TikTok removes accounts and engagement it considers inauthentic from time to time, so some drop after delivery is normal. For 30 days after the order finishes we cover that with a free refill: email us and we top the count back up to what you paid for.

Change of mind

Once an order is delivered we can’t refund it because you’ve changed your mind. The service is performed immediately and can’t be taken back. When you order, you ask us to start delivery straight away; in places where consumers have a cooling-off period for online services, this means the right to cancel ends once the order has been fully delivered, and if you cancel part-way we refund the part not yet delivered. Your rights if something goes wrong with the order are not affected.

Wrong username or link

Tell us as soon as possible. If delivery hasn’t started, we’ll try to redirect the order at no cost. If it has started or finished, we may not be able to redirect or refund it. Orders affected by an account going private, a username change or a deleted video are handled case by case.

How to ask

Email support@tiktokfollowers.net with:

1. your order reference (starting ord_, shown after checkout and on your receipt);
2. the username or video link you ordered for;
3. a short note on what went wrong.

A person replies, usually within a few hours, seven days a week.

Timing

Approved refunds go back to the payment method you used and usually appear within 5 to 10 business days, depending on your bank.

This policy is part of our terms of service. Nothing in it affects your statutory rights.