Contact us
Email is the way to reach us. Every message is read by a person, and replies usually go out within a few hours, seven days a week.
We don’t run phone or chat support. Email keeps everything in writing, which makes order fixes and refill claims quicker for both of us.
What to include
- Your order reference. It starts with
ord_and is shown on the page you see after paying and on your receipt. - The username or video link exactly as you entered it.
- What’s wrong, in a sentence or two. For a refill, roughly how much has dropped.
We will never ask for your TikTok password, by email or anywhere else. Anyone who does isn’t us.
Common requests
A typo in the username or link
Email straight away. If delivery hasn’t started we can usually move the order to the right account or video.
Claiming a refill
If the count drops within 30 days of the order finishing, send your reference and we’ll top it back up.
An order that hasn’t started
Most begin within minutes. If yours hasn’t moved after a few hours, check the account or video is public and the username hasn’t changed, then email us.
Refunds
See the refund policy for how refunds work, or just ask.
Questions before buying
Not sure which package fits your account? Tell us your current follower count and what you’re hoping for and we’ll give you an honest answer, including “don’t buy”.